[GRA1][Web Hosting] - Cluster123 Filerz114 incident notification

Incident Report for Web Cloud

Resolved

We are pleased to inform you that the incident affecting our Web Hosting has been resolved.

Start time : 17/11/2025 12:35 UTC
End time : 17/11/2025 14:40 UTC
Root Cause : This incident was caused by a hardware issue.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Nov 17, 2025 - 15:31 UTC

Investigating

We are currently investigating an incident affecting our Web Hosting offering, which is causing temporary latency issue in the GRA region.

Here are some supplementary details :

Start time : 17/11/2025 12:35 UTC
Impacted Service(s) : Slowness on websites on cluster123 filerz114.
Customers Impact : Customers may temporarily experience slowness on the cluster123 Filerz114 websites.
Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Nov 17, 2025 - 13:29 UTC

This incident affected: Web Hosting || Datacenter GRA (Cluster123).