[GRA][Web Hosting] - Cluster026 incident notification

Incident Report for Web Cloud

Resolved

We would like to inform you that the incident on the cluster026 has now been resolved.

Here is detail for this incident :
Start time : 11/05/2025 10:41 UTC
End time : 11/05/2025 11:45 UTC
Root Cause : This incident is caused by a network equipment issue.

We thank you for your understanding and patience throughout this incident.

Posted May 11, 2025 - 11:55 UTC

Update

We have new information regarding the incident that affected your service(s).

Please find below an update on the situation:
Update : Since 11:05 UTC, no more latency observed on Cluster026.
Our technical teams are currently working on replacing the network equipment that caused the incident which can cause some latency to customers during replacement.
Ongoing Actions : The incident has been identified and our teams are mobilized to restore service as quickly as possible.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.

Posted May 11, 2025 - 11:30 UTC

Identified

We have determined the origin of the incident affecting our Web Hosting offer on the cluster026.

Here are some supplementary details :
Start time : 11/05/2025 10:41 UTC
Impacted Service(s) : Latency observed on Web Hosting cluster026.
Customers Impact : Customers are temporarily facing latency while accessing their websites hosted on the affected cluster.
Root Cause : This incident is caused by a network equipment issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.

Posted May 11, 2025 - 11:16 UTC

This incident affected: Web Hosting || Datacenter GRA (Cluster026).