Web Cloud Status - [Global][SIP] - Call for C5C subscriber

OVHcloud Web Hosting Status

Current status

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Operational
Degraded performance
Partial Outage
Major Outage
Under maintenance

[Global][SIP] - Call for C5C subscriber

Incident Report for Web Cloud

Resolved

Start Time : 03/05/2022 09:40 UTC
End Time : 03/05/2022 11:30UTC
Service status: Service is working as expected at this time.
Root cause : It xas due to a bug on a binary Cirpack, it had lost connexion with the rtp (gateways that pass the media stream ,voice) forwarders.
Current status : Resolved

Posted May 03, 2022 - 12:57 UTC

Update

Currently all the Sip lines are up, there are still a few Mgcp to go up.

Posted May 03, 2022 - 11:24 UTC

Update

We are continuing to monitor for any further issues.

Posted May 03, 2022 - 10:31 UTC

Monitoring

Start time : 03/05/2022 09:40 UTC
Service impact : We have encountered an unavailability of calls between 09h40 UTC and 10h05 UTC
Ongoing actions : Our teams monitor the situation

Posted May 03, 2022 - 10:21 UTC

This incident affected: VoIP || Carrier SIP (Access RBX, Access SBG) and VoIP || Telephony (Media Gateways).