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- Partial Outage
- Major Outage
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[GRA3][Collaborative solutions] - MX Plan incident notification
Incident
Report for Web Cloud
Resolved
We had an incident on our Collaborative solutions offer which has now been resolved.
Here are some supplementary details :
Start time : 06/02/2026 08:09 UTC
End time : 06/02/2026 08:49 UTC
Impacted Service(s) : The MX Plan service was temporarily unavailable on Filez1817.
Customers Impact : Customers using MX Plan were unable to log in to email (webmail or client) and could not send or receive
messages.
Root Cause : This incident was caused by an electrical equipment issue.
Messages received during the window were queued for delivery after resolution.
We thank you for your understanding and patience throughout this incident.
Here are some supplementary details :
Start time : 06/02/2026 08:09 UTC
End time : 06/02/2026 08:49 UTC
Impacted Service(s) : The MX Plan service was temporarily unavailable on Filez1817.
Customers Impact : Customers using MX Plan were unable to log in to email (webmail or client) and could not send or receive
messages.
Root Cause : This incident was caused by an electrical equipment issue.
Messages received during the window were queued for delivery after resolution.
We thank you for your understanding and patience throughout this incident.
This incident affected: Collaborative solutions || MX Plan (Reception, Delivery email, Mailbox Access, Webmail).