[GRA][Web Hosting] - Cluster017 CDN Service incident notification

Incident Report for Web Cloud

Resolved

We would like to inform you that the incident on the cluster017 has now been resolved.

Here is detail for this incident :
Start time : 21/08/2025 21:00 UTC
End time : 22/08/2025 08:45 UTC
Root Cause : This incident was caused by a software issue.

We thank you for your understanding and patience throughout this incident.

Posted Aug 22, 2025 - 14:29 UTC

Monitoring

Service has been fully restored since 22/08/2025 08:45 UTC. Monitoring remains active to ensure long-term stability.

Here are some supplementary details :

Start time : 21/08/2025 21:00 UTC
Impacted Service(s) : Some customers may have experienced issues accessing their websites if they have a CDN-activated website.
Customers Impact : A fix has been implemented, no more issue on CDN service on cluster017
Root Cause : This incident was caused by a software issue.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Aug 22, 2025 - 08:59 UTC

Identified

We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Web Hosting offering, which is causing temporary issue on CDN service in GRA.

Here are some supplementary details :

Start time : 21/08/2025 21:00 UTC
Impacted Service(s) : CDN service is unreachable on Web Hosting cluster017.
Customers Impact : Some customers may experience issues when accessing their websites if they have a website with a CDN activated.
Root Cause : This incident is caused by a software issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Aug 22, 2025 - 08:49 UTC

This incident affected: Web Hosting || Datacenter GRA (Cluster017).