OVHcloud Web Hosting Status
Current status
Legend
- Operational
- Degraded performance
- Partial Outage
- Major Outage
- Under maintenance
[EU][VOIP] - SMS answer
Incident
Report for Web Cloud
Resolved
We would like to inform you that the incident on our SMS offering has now been resolved.
Here is detail for this incident :
Start time : 12/03/2025 09:00 UTC
End time : 20/03/2025 17:30 UTC
Root Cause : This incident was caused by a software issue.
We thank you for your understanding and patience throughout this incident.
Here is detail for this incident :
Start time : 12/03/2025 09:00 UTC
End time : 20/03/2025 17:30 UTC
Root Cause : This incident was caused by a software issue.
We thank you for your understanding and patience throughout this incident.
Monitoring
A fix has been implemented and we are monitoring the results.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Identified
Update : The SMS response service has been temporarily unavailable since 19/03/2025 11:32 UTC. Customers from another provider cannot respond to OVH via SMS.
Ongoing Actions : Our technical team attempted to revert to a previous configuration, but the process was unsuccessful. Our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Ongoing Actions : Our technical team attempted to revert to a previous configuration, but the process was unsuccessful. Our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Monitoring
A fix has been implemented and we are monitoring the results.
Start time : 12/03/2025 09:00 UTC
Start time : 12/03/2025 09:00 UTC
Identified
We have new information regarding the incident that affected your service(s).
Please find below an update on the situation:
Update : A fix is being implemented.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Please find below an update on the situation:
Update : A fix is being implemented.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Investigating
We are currently experiencing an incident affecting our SMS offering, which is causing temporary Availability issues in EU.
Here is detail for this incident :
Start time : 12/03/2025 09:00 UTC
Impacted Service(s) : The SMS answer service is unavailable.
Customers Impact : Customers from another provider cannot answer to OVH by a SMS.
Root cause: It is due to a malfunction on a software.
Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.
We will keep you updated on the progress and resolution.
Here is detail for this incident :
Start time : 12/03/2025 09:00 UTC
Impacted Service(s) : The SMS answer service is unavailable.
Customers Impact : Customers from another provider cannot answer to OVH by a SMS.
Root cause: It is due to a malfunction on a software.
Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.
We will keep you updated on the progress and resolution.
This incident affected: VoIP || SMS.