[GRA][Web Hosting] - Cluster100 incident notification

Incident Report for Web Cloud

Resolved

We are pleased to inform you that the incident affecting our Web Hosting offering on Cluster100 has been resolved.

Start time : 18/08/2026 14:15 UTC
End time : 18/08/2026 15:07 UTC
Root Cause : This incident was caused by a hardware issue.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Aug 18, 2026 - 15:08 UTC

Identified

We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Web Hosting offer on the specific Cluster100.

Here are some supplementary details :

Start time : 18/08/2026 14:15 UTC
Impacted Service(s) : Web Hosting Cluster100 is temporarily facing latency.
Customers Impact : Customers are temporarily facing slowness when trying to access and use their websites located in Cluster100.
Root Cause : This incident is caused by a hardware issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Aug 18, 2026 - 14:43 UTC

This incident affected: Web Hosting || Datacenter GRA (Cluster100).