[RBX/GRA][Collaborative solutions] - EmailPro Incident Notification

Incident Report for Web Cloud

Resolved

We would like to inform you that the incident affecting our EmailPro offering has now been resolved.

Please find the details of this incident below :

Start time : 22/10/2026 12:00 UTC
End time : 23/10/2026 07:46 UTC
Impacted Service(s) : Some EmailPro mailboxes were temporarily unavailable.
Customers Impact : Customers were temporarily unable to access their EmailPro mailboxes.
Root Cause : This incident was caused by a software issue.

We thank you for your understanding and patience throughout this incident.

Posted Oct 23, 2026 - 07:47 UTC

Update

Please find an update of this incident below :

Update : Some EmailPro mailboxes are progressively becoming accessible again.
Ongoing Actions : Our teams are mobilised to restore access to the remaining mailboxes.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.

Posted Oct 23, 2026 - 07:20 UTC

Investigating

We are currently experiencing an ongoing incident which is causing temporary availability issue on EmailPro services.

Here are some supplementary details :

Start time : 22/10/2026 12:00 UTC
Impacted Service(s) : Some EmailPro mailboxes are temporarily unavailable.
Customers Impact : Customers are temporarily unable to access their EmailPro mailboxes.
Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Oct 22, 2026 - 15:59 UTC

This incident affected: Collaborative solutions || EmailPro (Mailbox Access, Mail Flow, Operations).