[BHS][Web Hosting] - Cluster051 incident notification

Incident Report for Web Cloud

Resolved

We are pleased to inform you that the incident affecting our Web Hosting has been resolved.

Start time : 15/01/2026 09:30 UTC
End time : 15/01/2026 10:10 UTC
Root Cause : This incident was caused by a software issue.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Jan 15, 2026 - 10:18 UTC

Update

We are currently investigating an incident affecting our Web Hosting offering, which is causing temporary latency issue in the Cluster051.

Here are some supplementary details :

Start time : 15/01/2026 09:30 UTC
Impacted Service(s) : Latency in sending emails from cluster051.
Customers Impact : Customers which is causing temporary latency issue on sending mail from Cluster051.
Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Jan 15, 2026 - 09:40 UTC

Investigating

We are currently investigating an incident affecting our Web Hosting offering, which is causing temporary latency issue in the Cluster051.

Here are some supplementary details :

Start time : 15/01/2026 09:30 UTC
Impacted Service(s) : Latency in sending emails from cluster051.
Customers Impact : Customers may temporarily experience latency when sending emails from cluster051.
Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Jan 15, 2026 - 09:39 UTC

This incident affected: Web Hosting || Datacenter BHS (Cluster051).