OVHcloud Web Hosting Status
Current status
Legend
- Operational
- Degraded performance
- Partial Outage
- Major Outage
- Under maintenance
[Global][Web Cloud] - Email Pro , Private Exchange, Hosted Exchange
Scheduled Maintenance
Report for Web Cloud
Completed
Dear customer
We apologize for the inconvenience due to the maintenance during business hours. As the safety of our customers is our priority, we decided to initiate actions in emergency, without any preliminary information. Our immediate actions came to positive result as the incident is now closed and your emails solutions safe.
Indeed, as you might know, several critical vulnerabilities were disclosed by Microsoft this week, along with patches to restore the security level of their products (including the Exchange product we use for your e-mail services). The patch deployment linked to the CVE-2024-21413 and CVE-2024-21410 rated with a high severity ranking generated some degradations and downtimes. As a result, crisis unit was immediately deployed and teams were fully mobilized to define the right update process.
It was agreed that applying patches as quickly as possible was the most effective way of guaranteeing the security of your data and services. We therefore proceeded with patch deployment as soon as the non-regression tests had been validated. All services have been secured so far without downtime for all solutions (MXplan, EmailPro, Hosted Exchange, Trusted-Exchange), except from Private Exchange, whose architecture requires downtime for this type of intervention.
We did our best to make this maintenance as smooth as possible. Despite our efforts to communicate as quickly and widely as possible by e-mail or call, we regret that we have been forced to disrupt the activities of some of you at such short notice.
Thank you for your trust. Security and protection of your data remain our highest priority, and it is in this frame of mind that we have been operating for years.
Find out more about vulnerabilities on the ANSII website:
https://www.cert.ssi.gouv.fr/avis/CERTFR-2024-AVI-0131/
https://www.cert.ssi.gouv.fr/alerte/CERTFR-2024-ALE-005/
https://www.cert.ssi.gouv.fr/avis/CERTFR-2024-AVI-0127/
Once again, we apologise for any inconvenience caused.
Start time : 15/02/2024 11:00 UTC
End time : 16/02/2024 16:59 UTC
We apologize for the inconvenience due to the maintenance during business hours. As the safety of our customers is our priority, we decided to initiate actions in emergency, without any preliminary information. Our immediate actions came to positive result as the incident is now closed and your emails solutions safe.
Indeed, as you might know, several critical vulnerabilities were disclosed by Microsoft this week, along with patches to restore the security level of their products (including the Exchange product we use for your e-mail services). The patch deployment linked to the CVE-2024-21413 and CVE-2024-21410 rated with a high severity ranking generated some degradations and downtimes. As a result, crisis unit was immediately deployed and teams were fully mobilized to define the right update process.
It was agreed that applying patches as quickly as possible was the most effective way of guaranteeing the security of your data and services. We therefore proceeded with patch deployment as soon as the non-regression tests had been validated. All services have been secured so far without downtime for all solutions (MXplan, EmailPro, Hosted Exchange, Trusted-Exchange), except from Private Exchange, whose architecture requires downtime for this type of intervention.
We did our best to make this maintenance as smooth as possible. Despite our efforts to communicate as quickly and widely as possible by e-mail or call, we regret that we have been forced to disrupt the activities of some of you at such short notice.
Thank you for your trust. Security and protection of your data remain our highest priority, and it is in this frame of mind that we have been operating for years.
Find out more about vulnerabilities on the ANSII website:
https://www.cert.ssi.gouv.fr/avis/CERTFR-2024-AVI-0131/
https://www.cert.ssi.gouv.fr/alerte/CERTFR-2024-ALE-005/
https://www.cert.ssi.gouv.fr/avis/CERTFR-2024-AVI-0127/
Once again, we apologise for any inconvenience caused.
Start time : 15/02/2024 11:00 UTC
End time : 16/02/2024 16:59 UTC
Update
Our teams still have to carry out operations. The operations will be finished in a few hours
Update
The operations are still ongoing this night, it should be completed at the end of tomorrow morning.
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Scheduled
Dear customer
We are currently carrying out maintenance work on EmailPro and Private Exchange messaging solutions.
As a result, degradation is to be expected on EmailPro and downtime on Private Exchange.
Our support teams will be at your disposal to answer any questions you may have.
We will keep you informed of the progress of the operation as soon as possible.
Start time : 15/02/2024 11:00 UTC
Service impact : A few hours of downtime on Private Exchange, some degradation on Email pro
Service improvement : Following our continuous improvement policy, we are rolling out a maintenance for EmailPro and Private Exchange messaging solutions.
Thank you for your understanding.
We are currently carrying out maintenance work on EmailPro and Private Exchange messaging solutions.
As a result, degradation is to be expected on EmailPro and downtime on Private Exchange.
Our support teams will be at your disposal to answer any questions you may have.
We will keep you informed of the progress of the operation as soon as possible.
Start time : 15/02/2024 11:00 UTC
Service impact : A few hours of downtime on Private Exchange, some degradation on Email pro
Service improvement : Following our continuous improvement policy, we are rolling out a maintenance for EmailPro and Private Exchange messaging solutions.
Thank you for your understanding.
This scheduled maintenance affected: Collaborative solutions || Private Exchange (Reception, Delivery email, Mailbox Access, Redirection, User Group, Webmail, Delivery) and Collaborative solutions || EmailPro (Reception, Delivery email, Mailbox Access, Redirection, Webmail, Delivery).