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[GRA][Collaborative solutions] - MX Plan Incident Notification
Incident
Report for Web Cloud
Resolved
We are pleased to inform you that the incident affecting our Collaborative solutions offering has been resolved.
Start time : 25/06/2026 22:28 UTC
End time : 26/06/2026 07:00 UTC
Root Cause : This incident was caused by a network equipment issue.
We apologize for any inconvenience caused and appreciate your understanding.
Start time : 25/06/2026 22:28 UTC
End time : 26/06/2026 07:00 UTC
Root Cause : This incident was caused by a network equipment issue.
We apologize for any inconvenience caused and appreciate your understanding.
Update
Please find below an update on the situation:
Ongoing Actions : Our teams are replacing the affected network equipment and are actively working to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Ongoing Actions : Our teams are replacing the affected network equipment and are actively working to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Identified
We have new information regarding the incident that affected your service(s).
Please find below an update on the situation:
Update : Nearly all services have now been restored and are operational again.
Ongoing Actions : Our teams are actively working to restore the remaining services.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Please find below an update on the situation:
Update : Nearly all services have now been restored and are operational again.
Ongoing Actions : Our teams are actively working to restore the remaining services.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Investigating
We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Collaborative solutions offer on the specific GRA region.
Here are some supplementary details :
Start time : 25/06/2026 22:28 UTC
Impacted Service(s) : The mailboxes are unavailable on servers homez1 / homez7 / homez8 / homez9 / homez11 / homez12 / homez13 / homez15 / homez65.
Customers Impact : Customers are unable to log in to their email addresses via webmail or a heavy mail client, and were unable to send or receive emails. Any emails received during the incident were stored and delivered once the incident was resolved.
Root Cause : This incident is caused by a network equipment issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Here are some supplementary details :
Start time : 25/06/2026 22:28 UTC
Impacted Service(s) : The mailboxes are unavailable on servers homez1 / homez7 / homez8 / homez9 / homez11 / homez12 / homez13 / homez15 / homez65.
Customers Impact : Customers are unable to log in to their email addresses via webmail or a heavy mail client, and were unable to send or receive emails. Any emails received during the incident were stored and delivered once the incident was resolved.
Root Cause : This incident is caused by a network equipment issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
This incident affected: Collaborative solutions || MX Plan (Mailbox Access, Mail Flow).