We are pleased to inform you that the incident affecting our Web Hosting has been resolved.
Start time : 12/01/2026 16:30 UTC End time : 13/01/2026 19:30 UTC Root Cause : This incident was caused by a software issue.
We apologize for any inconvenience caused and appreciate your understanding.
Posted Jan 13, 2026 - 19:39 UTC
Update
We have new information regarding the incident that affected your service(s).
Please find below an update on the situation: Update : We still have some issues with instance. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Posted Jan 13, 2026 - 10:54 UTC
Identified
We are currently experiencing an event affecting our Web Hosting offer on the specific Cluster124.
Here are some supplementary details :
Start time : 12/01/2026 16:30 UTC Impacted Service(s) : Customers in clusters 124, may experience difficulties to access their websites. Root Cause : This incident is caused by a software issue. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Posted Jan 12, 2026 - 22:07 UTC
This incident affected: Web Hosting || Datacenter GRA (Cluster124).