We had an incident on Internet Access offer which has now been resolved.
Here are some supplementary details :
Start time : 24/07/2026 07:00 UTC End time : 24/07/2026 10:30 UTC Impacted Service(s) : PPP authentication service experienced issues. Customers Impact : Some customers experienced authentication issues when establishing PPP sessions. Root Cause : This incident was caused by a software issue.
We thank you for your understanding and patience throughout this incident.
Posted Jul 24, 2026 - 12:32 UTC
This incident affected: Internet Access || SDSL, Internet Access || ADSL, Internet Access || Delivery, and Internet Access || FTTH.