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[RBX/GRA/SBG][Collaborative Solutions] - EmailPro, Hosted Exchange, Private Exchange, MX Plan incident notification
Incident
Report for Web Cloud
Resolved
We would like to inform you that the incident affecting our Collaborative Solutions offering has now been resolved.
Please find the details of this incident below :
Start time : 12/11/2026 09:00 UTC
End time : 12/11/2026 10:41 UTC
Impacted Service(s) : Some management operations, such as password changes and account deletions, were temporarily not processed on EmailPro, Hosted Exchange, Private Exchange and MX Plan services.
Customers Impact : Customers were temporarily unable to perform some operations on their email accounts, such as changing passwords or deleting accounts.
Root Cause : This incident was caused by a software issue.
We thank you for your understanding and patience throughout this incident.
Please find the details of this incident below :
Start time : 12/11/2026 09:00 UTC
End time : 12/11/2026 10:41 UTC
Impacted Service(s) : Some management operations, such as password changes and account deletions, were temporarily not processed on EmailPro, Hosted Exchange, Private Exchange and MX Plan services.
Customers Impact : Customers were temporarily unable to perform some operations on their email accounts, such as changing passwords or deleting accounts.
Root Cause : This incident was caused by a software issue.
We thank you for your understanding and patience throughout this incident.
Investigating
We are currently experiencing an incident affecting our Collaborative Solutions offering, which is causing temporary availability issues in the RBX, GRA and SBG datacenters.
Please find the details of this incident below :
Start time : 12/11/2026 09:00 UTC
Impacted Service(s) : Some management operations, such as password changes and account deletions, are temporarily not processed on EmailPro, Hosted Exchange, Private Exchange and MX Plan services.
Customers Impact : Customers are temporarily unable to perform some operations on their email accounts, such as changing passwords or deleting accounts.
Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Please find the details of this incident below :
Start time : 12/11/2026 09:00 UTC
Impacted Service(s) : Some management operations, such as password changes and account deletions, are temporarily not processed on EmailPro, Hosted Exchange, Private Exchange and MX Plan services.
Customers Impact : Customers are temporarily unable to perform some operations on their email accounts, such as changing passwords or deleting accounts.
Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
This incident affected: Collaborative solutions || EmailPro (Operations), Collaborative solutions || Hosted Exchange (Operations), Collaborative solutions || Private Exchange (Operations), and Collaborative solutions || MX Plan (Operations).