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  • Degraded performance
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[Global][Domains] - Domains Name incident notification on .DK

Incident Report for Web Cloud

Resolved

We would like to inform you that the incident on our Web Cloud offer has now been resolved.

Here is detail for this incident :
Start time : 03/03/2025 07:35 UTC
End time : 11/03/2025 12:08 UTC
Root Cause : This incident was caused by a maintenance of one of our provider.

We thank you for your understanding and patience throughout this incident.
Posted Mar 11, 2025 - 12:55 UTC

Update

We are continuing to work on a fix for this issue.
Start time : 03/03/2025 07:35 UTC
Service impact : Customer with a .dk domains name are unable to perform some tasks.
Posted Mar 09, 2025 - 12:22 UTC

Identified

The issue has been identified and a fix is being implemented.
Start time : 03/03/2025 07:35 UTC
Service impact : Customer with a .dk domains name are unable to perform some tasks.
Posted Mar 04, 2025 - 07:53 UTC

Update

We are currently experiencing an incident affecting our Domains, customers in the impacted zone are unable to perform some tasks.

Here is detail for this incident :
Start time : 03/03/2025 07:35 UTC
Impacted Service(s) : Multiple operations (Registration, Renew, Transfer, Restore, Delete) are temporarily unavailable for .DK domains.
Customers Impact : Customers are temporarily unable to perform multiple operations (Registration, Renew, Transfer, Restore, Delete).
Please note that websites are still available.
Unfortunately, customers who want to renew their .DK domain name after the expiration date is already passed will have their websites unavailable.
Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.

Our teams are fully engaged and working to resolve the issue as quickly as possible. We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Posted Mar 03, 2025 - 09:27 UTC

Investigating

We are currently experiencing an event affecting our Web Cloud offer.
Start time : 03/03/2025 07:35 UTC

Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.

We apologize for any inconvenience caused and appreciate your understanding.
Posted Mar 03, 2025 - 09:07 UTC
This incident affected: Domains || Domains Name (Registration, Renew, Transfer, Restore, Delete).