[GRA][Collaborative solutions] - MX Plan incident notification

Incident Report for Web Cloud

Resolved

We are pleased to inform you that the incident affecting our Collaborative solutions has been resolved.

Start time : 27/11/2025 08:22 UTC
End time : 27/11/2025 10:06 UTC
Root Cause : This incident was caused by a software issue.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Nov 27, 2025 - 15:56 UTC

Monitoring

Service has been fully restored since 27/11/2025 10:06 UTC. Monitoring remains active to ensure long-term stability.

Here are some supplementary details :
Start time : 27/11/2025 08:22 UTC
Impacted Service(s) : The MX Plan service was temporarily unavailable.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Nov 27, 2025 - 10:15 UTC

Investigating

We are currently investigating an incident affecting our Collaborative solutions offering, which is causing temporary availability issue in the GRA region.

Here are some supplementary details :
Start time : 27/11/2025 08:22 UTC
Impacted Service(s) : The MX Plan service is temporarily unavailable.
Customers Impact : Some customers are currently experiencing temporary disruptions accessing webmail through both the web interface and desktop clients. Sent and received emails are temporarily unavailable but will be delivered once the incident is resolved.
Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.

Posted Nov 27, 2025 - 08:57 UTC

This incident affected: Collaborative solutions || MX Plan (Reception, Delivery email, Mailbox Access, Redirection, Webmail, Delivery).