[GRA][Web Hosting] - Cluster111 admin host incident notification

Incident Report for Web Cloud

Resolved

We are pleased to inform you that the incident affecting our Web Hosting offering has been resolved.

Start time : 06/10/2026 23:00 UTC
End time : 07/10/2026 02:09 UTC
Root Cause : This incident was caused by a hardware issue.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Oct 07, 2026 - 02:37 UTC

Investigating

We are currently investigating an incident affecting our Web Hosting offering, which is causing temporary issue in the cluster111.

Here are some supplementary details :

Start time : 06/10/2026 23:00 UTC
Impacted Service(s) : The admin host of the Cluster111 is temporarily unreachable.
Customers Impact : Customers are temporarily unable to perform some administrative tasks, such as website updates and cron job executions, on websites hosted on the Cluster111.
Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Oct 07, 2026 - 01:55 UTC

This incident affected: Web Hosting || Datacenter GRA (Cluster111).