We are pleased to inform you that the incident affecting our Web Hosting has been resolved.
Start time : 30/09/2025 19:34 UTC End time : 01/10/2025 14:21 UTC Root Cause : This incident was caused by a network equipment issue.
We apologize for any inconvenience caused and appreciate your understanding.
Posted Oct 02, 2025 - 07:29 UTC
Monitoring
We have new information regarding the incident that affected your service(s).
Please find below an update on the situation: Update : No more impact is being observed since 01/10/2025 14:21 UTC. Ongoing Actions : The incident has been identified and corrected. It is being closely monitored to ensure long-term stability.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Posted Oct 01, 2025 - 16:14 UTC
Identified
We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Web Hosting offer on the specific clusters.
Here are some supplementary details :
Start time : 30/09/2025 19:34 UTC Impacted Service(s) : We're temporarily experiencing temporarily flaps on our network. Customers Impact : Some customers are temporarily facing issue trying to access and use their websites on some Filerz located in Cluster003, Cluster020, Cluster028 and Cluster030. Root Cause : This incident is caused by a network equipment issue. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution.