[RBX/GRA/SBG][Collaborative Solution] -Incident ex4.mail.ovh.net reception.

Incident Report for Web Cloud

Resolved

We would like to inform you that the incident on our Collaborative solution offer, have been resolved
Start Time : 27/05/2025 18:00 UTC
End Time : 28/05/2025 13:44 UTC
Root cause : This incident was caused by a software issue.

We thank you for your understanding and patience throughout this incident

Posted May 28, 2025 - 13:47 UTC

Update

We are continuing to work on a fix for this issue.

Posted May 28, 2025 - 12:44 UTC

Identified

The issue has been identified and a fix is being implemented.

Posted May 28, 2025 - 12:44 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted May 28, 2025 - 11:06 UTC

Identified

We have determined the origin of the incident affecting our Collaborative solution offer, in the ex4.mail.ovh.net on receive part.

Here are some supplementary details :
Start time : 27/05/2025 18:00 UTC
Impacted Service(s) : Mailbox reception is temporarily unreachable.
Customers Impact : Customers cannot receive mails from outside.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.

Posted May 28, 2025 - 10:58 UTC

Investigating

We are currently experiencing an event affecting our Collaborative solution offer, in the ex4.mail.ovh.net on receive part.

Start time : 27/05/2025 18:00 UTC

Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.

We apologize for any inconvenience caused and appreciate your understanding.

Posted May 28, 2025 - 10:55 UTC

This incident affected: Collaborative solutions || Hosted Exchange (Mailbox Access, Webmail).