[GRA][Web Hosting] - Clusters 107/111/115/120/123/126/127/128/129/130/131 Incident Notification

Incident Report for Web Cloud

Resolved

We are pleased to inform you that the incident affecting our Web Hosting offering in GRA region has been resolved.

Start time : 25/06/2026 21:18 UTC
End time : 25/06/2026 22:02 UTC
Root Cause : This incident was caused by a network equipment issue.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Jun 25, 2026 - 22:22 UTC

Identified

We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Web Hosting offer on the specific GRA region.

Here are some supplementary details :

Start time : 25/06/2026 21:18 UTC
Impacted Service(s) : The filerz 25/60/76/194/230/380/381/382/386/396/455/524/1003/1018/1019/1514/1518/1595/1599/1917 are unreachable on Web Hosting Clusters 107/111/115/120/123/126/127/128/129/130/131.
Customers Impact : Customers are temporarily unable to access and use their websites hosted on the specified clusters and filerz.
Root Cause : This incident is caused by a network equipment issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Jun 25, 2026 - 22:02 UTC

This incident affected: Web Hosting || Datacenter GRA (Cluster107, Cluster111, Cluster115, Cluster120, Cluster123, Cluster126, Cluster127, Cluster128, Cluster129, Cluster130, Cluster131).