[GRA][Web Hosting] - Cluster027 filerz508 Incident Notification

Incident Report for Web Cloud

Resolved

We would like to inform you that the incident on our Web Hosting in GRA, have been resolved

Start time : 06/02/2025 09:55 UTC
End Time : 06/02/2025 10:50 UTC
Service status : All the services are now operational

We thank you for your understanding and patience throughout this incident

Posted Feb 06, 2025 - 11:47 UTC

Identified

The issue has been identified and a fix is being implemented.
Start time : 06/02/2025 09:55 UTC
Service impact : Some websites are temporarily unreachable on Cluster027/filerz508

Posted Feb 06, 2025 - 10:09 UTC

Update

An incident is in progress on our Web Hosting in GRA1, customers in the impacted zone may face some difficulties. Please find the details:

Start time : 06/02/2025 09:55 UTC
Service impact : Some websites are temporarily unreachable on Cluster027/filerz508
Ongoing actions : Our teams are actively working to resolve the incident and restore services as quickly as possible
We will keep you informed of developments and the resolution of the incident.

We apologize for the inconvenience and thank you for your understanding.

Posted Feb 06, 2025 - 10:05 UTC

Investigating

We have detected an issue on our services. We will update informations when we will have more details.

Posted Feb 06, 2025 - 09:59 UTC

This incident affected: Web Hosting || Datacenter GRA (Cluster027).