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[GLOBAL][Collaborative solutions] - MX Plan - Operations Incident Notification
Incident
Report for Web Cloud
Resolved
We are pleased to inform you that the incident affecting our Collaborative Solutions offering has been resolved.
Start time : 03/07/2026 06:00 UTC
End time : 03/07/2026 15:22 UTC
Root Cause : This incident was caused by a software issue.
We apologize for any inconvenience caused and appreciate your understanding.
Start time : 03/07/2026 06:00 UTC
End time : 03/07/2026 15:22 UTC
Root Cause : This incident was caused by a software issue.
We apologize for any inconvenience caused and appreciate your understanding.
Monitoring
Service has been fully restored since 03/07/2026 15:22 UTC. Monitoring remains active to ensure long-term stability.
Here are some supplementary details :
Start time : 03/07/2026 06:00 UTC
Impacted Service(s) : Some email addresses were temporarily unable to modify their accounts.
Customers Impact : Some customers were temporarily unable to modify the accounts associated with their email addresses.
Root Cause : This incident was caused by a software issue.
We apologize for any inconvenience caused and appreciate your understanding.
Here are some supplementary details :
Start time : 03/07/2026 06:00 UTC
Impacted Service(s) : Some email addresses were temporarily unable to modify their accounts.
Customers Impact : Some customers were temporarily unable to modify the accounts associated with their email addresses.
Root Cause : This incident was caused by a software issue.
We apologize for any inconvenience caused and appreciate your understanding.
Update
We are continuing to work on a fix for this issue.
Update
We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Collaborative solutions offer.
Here are some supplementary details :
Start time : 03/07/2026 06:00 UTC
Impacted Service(s) : Some email addresses are temporarily unable to modify their accounts.
Customers Impact : Some customers are temporarily unable to modify the accounts associated with their email addresses.
Root Cause : This incident is caused by a software issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Here are some supplementary details :
Start time : 03/07/2026 06:00 UTC
Impacted Service(s) : Some email addresses are temporarily unable to modify their accounts.
Customers Impact : Some customers are temporarily unable to modify the accounts associated with their email addresses.
Root Cause : This incident is caused by a software issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Identified
We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Collaborative solutions offer.
Here are some supplementary details :
Start time : 03/07/2026 06:00 UTC
Impacted Service(s) : Some email addresses are temporarily unable to modify their accounts.
Customers Impact : Some customers are temporarily unable to modify the accounts associated with their email addresses.
Root Cause : This incident is caused by a software issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Here are some supplementary details :
Start time : 03/07/2026 06:00 UTC
Impacted Service(s) : Some email addresses are temporarily unable to modify their accounts.
Customers Impact : Some customers are temporarily unable to modify the accounts associated with their email addresses.
Root Cause : This incident is caused by a software issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
This incident affected: Collaborative solutions || MX Plan (Operations).