[GRA4][Web Hosting] - Databases incident notification

Incident Report for Web Cloud

Resolved

We would like to inform you that the incident affecting our Databases offering has now been resolved.

Please find the details of this incident below :

Start time : 13/11/2026 21:26 UTC
End time : 13/11/2026 21:54 UTC
Impacted Service(s) : SharedSQL databases hosted on sharedsql052.eu012 were unreachable.
Customers Impact : Customers were temporarily unable to access their data located on sharedsql052.eu012.
Root Cause : A service disruption occurred due to an unexpected underlying infrastructure malfunction.

We thank you for your understanding and patience throughout this incident.

Posted Nov 13, 2026 - 21:56 UTC

Update

We are continuing to investigate this issue.

Posted Nov 13, 2026 - 21:50 UTC

Investigating

We are currently experiencing an incident affecting our Databases offering, which is causing temporary availability issues in the GRA4.

Please find the details of this incident below :

Start time : 13/11/2026 21:26 UTC
Impacted Service(s) : SharedSQL databases hosted on sharedsql052.eu012 are unreachable.
Customers Impact : Customers are temporarily unable to access their data located on sharedsql052.eu012.
Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.

Posted Nov 13, 2026 - 21:46 UTC

This incident affected: Databases || CloudDB GRA (eu012) and Web Hosting || Databases GRA (eu012).