[GRA][Collaborative solutions] - Multiple Zimbra mailboxes affected Incident notification

Incident Report for Web Cloud

Resolved

We are pleased to inform you that the incident affecting our collaborative solutions offering has been resolved.

Start time : 02/10/2026 07:40 UTC
End time : 02/10/2026 10:40 UTC
Root Cause : This incident was caused by a hardware issue.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Oct 02, 2026 - 11:10 UTC

Investigating

We are currently investigating an incident affecting our collaborative solutions, which is causing temporary issue in the GRA region.

Here are some supplementary details :

Start time : 02/10/2026 07:40 UTC
Impacted Service(s) : Some Zimbra mailboxes are temporarily inaccessible.
Customers Impact : Customers may encounter difficulties accessing their mailbox, pending processes will be launched once the issue has been resolved.
Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Oct 02, 2026 - 08:22 UTC

This incident affected: Collaborative solutions || Zimbra (Web Access, Delivery email).