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[EU][Collaborative solutions] - Zimbra incident notification
Incident
Report for Web Cloud
Resolved
We are pleased to inform you that the incident affecting our Collaborative solutions has been resolved.
Start time : 08/12/2025 14:15 UTC
End time : 08/12/2025 15:15 UTC
Root Cause : This incident was caused by a software issue.
We apologize for any inconvenience caused and appreciate your understanding.
Start time : 08/12/2025 14:15 UTC
End time : 08/12/2025 15:15 UTC
Root Cause : This incident was caused by a software issue.
We apologize for any inconvenience caused and appreciate your understanding.
Investigating
We are currently investigating an incident affecting our Collaborative solutions offer on the specific EU region.
Here are some supplementary details :
Start time :08/12/2025 14:15 UTC
Impacted Service(s) : The webmail service is temporarily unavailable.
Customers Impact : Some customers are temporarily unable to access their mailboxes (Zimbra) via webmail. Customers can still access their mails via a heavy client.
Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Here are some supplementary details :
Start time :08/12/2025 14:15 UTC
Impacted Service(s) : The webmail service is temporarily unavailable.
Customers Impact : Some customers are temporarily unable to access their mailboxes (Zimbra) via webmail. Customers can still access their mails via a heavy client.
Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
This incident affected: Collaborative solutions || Zimbra (Web Access).