[GLOBAL][Collaborative solutions] - EmailPro1 incident notification

Incident Report for Web Cloud

Resolved

We are pleased to inform you that the incident affecting our Collaborative solutions on EmailPro1 has been resolved.

Start time : 31/10/2025 18:40 UTC
End time : 01/11/2025 19:45 UTC
Root Cause : This incident was caused by a software issue.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Nov 01, 2025 - 19:47 UTC

Investigating

We are currently investigating an incident affecting our Collaborative solutions offering, which is causing temporary availability issue for EmailPro1.

Here are some supplementary details :

Start time : 31/10/2025 18:40 UTC
Impacted Service(s) : EmailPro1 emails are temporarily unsent.
Customers Impact : Customers are temporarily unable to send emails from their EmailPro1.
However, all emails will be sent at the end of the incident, and nothing will be lost.
Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Nov 01, 2025 - 13:49 UTC

This incident affected: Collaborative solutions || EmailPro (Mail Flow).