[BHS][Web Hosting] - Cluster051 incident notification

Incident Report for Web Cloud

Resolved

We are pleased to inform you that the incident affecting our Web Hosting on Cluster051 has been resolved.

Start time : 07/01/2026 05:31 UTC
End time : 08/01/2026 09:16 UTC
Root Cause : This incident was caused by a software issue.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Jan 08, 2026 - 09:21 UTC

Identified

We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Web Hosting offer on the specific cluster.

Here are some supplementary details :

Start time : 07/01/2026 05:31 UTC
Impacted Service(s) : Tasks on Cluster051.
Customers Impact : Tasks made by customers on Cluster051 are temporarily unexcuted.
Please note that websites hosted on Cluster051 are still available.
Root Cause : This incident is caused by a software issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Jan 08, 2026 - 09:02 UTC

This incident affected: Web Hosting || Datacenter BHS (Cluster051).