[GRA][Web Hosting] - Sharedsql incident notification

Incident Report for Web Cloud

Resolved

We are pleased to inform you that the incident affecting our Web Hosting has been resolved.

Start time : 23/09/2025 20:33 UTC
End time : 24/09/2025 02:00 UTC
Root Cause : This incident was caused by a hardware issue.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Sep 24, 2025 - 03:35 UTC

Identified

We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Web Hosting offer on the specific region.

Here are some supplementary details :

Start time : 23/09/2025 20:33 UTC
Impacted Service(s) : sharedsql033.eu013 and sharedsql034.eu013 are temporarily unavailable.
Customers Impact : Customers are temporarily unable to access to use their databases.
Root Cause : This incident is caused by a hardware issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

Posted Sep 23, 2025 - 22:03 UTC

Investigating

We are currently investigating an incident affecting our Web Hosting offering, which is causing temporary availability issue for sharedsql033.eu013 and sharedsql034.eu013.

Here are some supplementary details :

Start time : 23/09/2025 20:33 UTC
Impacted Service(s) : sharedsql033.eu013 and sharedsql034.eu013 are temporarily unavailable.
Customers Impact : Customers are temporarily unable to access their databases.
Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Sep 23, 2025 - 21:53 UTC