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- Partial Outage
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[GRA][Collaborative solutions] - MX Plan
Incident
Report for Web Cloud
Resolved
We would like to inform you that the incident on MX Plan has now been resolved.
Here is detail for this incident :
Start time : 12/07/2025 01:35 UTC
End time : 12/07/2025 03:05 UTC
Root Cause : This incident was caused by a network equipment issue.
We thank you for your understanding and patience throughout this incident.
Here is detail for this incident :
Start time : 12/07/2025 01:35 UTC
End time : 12/07/2025 03:05 UTC
Root Cause : This incident was caused by a network equipment issue.
We thank you for your understanding and patience throughout this incident.
Identified
We have determined the origin of the incident affecting our Collaborative solutions MX Plan offer on the specific GRA region.
Here are some supplementary details :
Start time : 12/07/2025 01:35 UTC
Impacted Service(s) : Some mailboxes are unreachable
Customers Impact : Some customers cannot acces their mailbox and may face delay of reception. No data loss is expected.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Here are some supplementary details :
Start time : 12/07/2025 01:35 UTC
Impacted Service(s) : Some mailboxes are unreachable
Customers Impact : Some customers cannot acces their mailbox and may face delay of reception. No data loss is expected.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Investigating
We are currently experiencing an event affecting our Collaborative solutions MX Plan offer.
Start time : 12/07/2025 01:35 UTC
Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.
We apologize for any inconvenience caused and appreciate your understanding.
Start time : 12/07/2025 01:35 UTC
Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.
We apologize for any inconvenience caused and appreciate your understanding.
This incident affected: Collaborative solutions || MX Plan (Mailbox Access).