[GRA][Web Cloud] - Cloud DB incident notification

Incident Report for Web Cloud

Resolved

We would like to inform you that the incident on our Web Cloud offering, have been resolved
Start Time : 28/03/2025 15:58 UTC
End Time : 28/03/2025 19:00 UTC
Root cause : The incident was due to a software issue.

We thank you for your understanding and patience throughout this incident

Posted Mar 28, 2025 - 19:03 UTC

Update

Both VM are being cold migrating to another new host. We expect to get the services back online as soon as possible.

Posted Mar 28, 2025 - 18:09 UTC

Update

We are continuing to investigate this issue.

Posted Mar 28, 2025 - 16:15 UTC

Investigating

We are currently experiencing an incident affecting our Web Cloud offering, which is causing temporary availability.

Please find the details:
Start time : 28/03/2025 15:58 UTC
Service impact : Customer can not accessing their database only in clouddb011 and clouddb013
Ongoing actions : Our teams are investigating to determine the origin of the incident and fix it.
We will keep you informed of developments and the resolution of the incident.

We apologize for the inconvenience and thank you for your understanding.

Posted Mar 28, 2025 - 16:15 UTC

This incident affected: Databases || CloudDB GRA (eu011).