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[GRA][Databases] - CloudDB Incident Notification

Incident Report for Web Cloud

Resolved

We are pleased to inform you that the incident affecting our Web Cloud Databases offering has been resolved.

Start time : 07/09/2026 15:30 UTC
End time : 07/09/2026 19:03 UTC
Root Cause : This incident was caused by a hardware issue.

We apologize for any inconvenience caused and appreciate your understanding.
Posted Sep 07, 2026 - 19:33 UTC

Identified

We are currently investigating an incident affecting our Web Cloud Databases offering, which is causing temporary availability issue in the GRA region.

Here are some supplementary details :

Start time : 07/09/2026 15:30 UTC
Impacted Service(s) : The eu005, eu004, eu007, and eu010 CloudDB are currently inaccessible.
Customers Impact : Customers are currently unable to access these CloudDB instances.
Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Posted Sep 07, 2026 - 16:06 UTC
This incident affected: Databases || CloudDB GRA (eu005, eu007, eu010).