[GRA][Web Hosting] - Cluster100 Filerz2186 incident notification

Incident Report for Web Cloud

Monitoring

Service has been fully restored since 09/01/2026 10:00 UTC. Monitoring remains active to ensure long-term stability.

Here are some supplementary details :

Start time : 09/01/2026 09:50 UTC
Impacted Service(s) : File server 2186 experienced latency on Web Hosting Cluster 100.
Customers Impact : Customers using filer servers 2186 on Cluster100 were temporarily experiencing latency when accessing their hosted websites.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Jan 09, 2026 - 12:58 UTC

Identified

We have new information regarding the incident that affected your service(s).

Please find below an update on the situation:
Update : Since 09/01/2026 09:50 UTC, customers are experiencing latency when accessing their hosted websites.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Jan 09, 2026 - 09:59 UTC

Monitoring

Service has been fully restored since 08/01/2026 22:35 UTC. Monitoring remains active to ensure long-term stability.

Here are some supplementary details :

Start time : 08/01/2026 21:20 UTC
Impacted Service(s) : File server 2186 experienced latency on Web Hosting Cluster 100.
Customers Impact : Customers using filer servers 2186 on Cluster100 were temporarily experiencing latency when accessing their hosted websites.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Jan 08, 2026 - 23:08 UTC

Identified

We have new information regarding the incident that affected your service(s).

Please find below an update on the situation:
Update : Since 08/01/2026 21:20 UTC, customers are experiencing latency when accessing their hosted websites.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Jan 08, 2026 - 21:56 UTC

Monitoring

Service has been fully restored since 08/01/2026 10:40 UTC. Monitoring remains active to ensure long-term stability.

Here are some supplementary details :

Start time : 07/01/2026 10:30 UTC
Impacted Service(s) : File server 2186 experienced latency on Web Hosting Cluster 100.
Customers Impact : Customers using filer servers 2186 on Cluster100 were temporarily experiencing latency when accessing their hosted websites.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Jan 08, 2026 - 11:06 UTC

Identified

We have new information regarding the incident that affected your service(s).

Please find below an update on the situation:
Update : Since 08/01/2026 09:50 UTC, customers are experiencing latency when accessing their hosted websites.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Jan 08, 2026 - 10:00 UTC

Monitoring

Service has been fully restored since 07/01/2026 15:25 UTC. Monitoring remains active to ensure long-term stability.

Here are some supplementary details :

Start time : 07/01/2026 10:30 UTC
Impacted Service(s) : File server 2186 experienced latency on Web Hosting Cluster 100.
Customers Impact : Customers using filer servers 2186 on Cluster100 were temporarily experiencing latency when accessing their hosted websites.
Root Cause : This incident was caused by a software issue.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Jan 07, 2026 - 16:05 UTC

Investigating

We are currently investigating an incident affecting our Web Hosting offering, which is causing temporary latency issue in the Filerz2186 - Cluster100.

Here are some supplementary details :

Start time : 07/01/2026 10:30 UTC
Impacted Service(s) : File server 2186 is experiencing latency on Web Hosting Cluster 100.
Customers Impact : Customers using filer servers 2186 on Cluster100 are temporarily experiencing latency when accessing their hosted websites.
Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Jan 07, 2026 - 14:16 UTC

This incident affects: Web Hosting || Datacenter GRA (Cluster100).