[GRA][Web Hosting] cluster020 Filerz47

Incident Report for Web Cloud

Resolved

Start Time : 04/01/2022 16:00 UTC
End Time : 05/01/2022 00:00 UTC
Root cause : The backup process was stuck
Current status : Resolved

Posted Jan 05, 2022 - 10:15 UTC

Update

Start time : 04/01/2022 16:00 UTC
Service impact : Website slowdown/unreachable on filerz47
Ongoing actions : service is functional again, but we are monitoring the situation"

Posted Jan 05, 2022 - 00:08 UTC

Investigating

Start time : 04/01/2022 16:00 UTC
Service impact : Website slowdown/unreachable on filerz47
Technical impact (DC/geographical area) :GRA
Ongoing actions : Investigating

Posted Jan 04, 2022 - 22:22 UTC

This incident affected: Web Hosting || Datacenter GRA (Cluster020).