[FR][Web Cloud] - VoIP incident notification

Incident Report for Web Cloud

Resolved

We are pleased to inform you that the incident affecting our VoIP offering has been resolved.

Start time : 13/09/2026 20:00 UTC
End time : 24/09/2026 08:08 UTC
Root Cause : This incident was caused by our provider.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Sep 24, 2026 - 08:22 UTC

Update

We have new information regarding the incident that affected your service(s).

Please find below an update on the situation:
Update : Our provider has given a new ETA of 28/09/2026.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Sep 21, 2026 - 13:08 UTC

Identified

We are currently experiencing an incident affecting our VoIP offering.

Please find the details of this incident below :
Start time : 13/09/2026 20:00 UTC
Impacted Service(s) : Call routing is affected due to a wrong file received from a third-party operator on the APNF side.
Customers Impact : Customers may experience call routing failures or misrouted calls for numbers affected.
Root Cause : This incident is caused by our Provider.
Ongoing Actions : Our teams are working with the relevant parties to restore normal call routing as quickly as possible.
The expected resolution date is 21/09/2026.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.

Posted Sep 16, 2026 - 13:14 UTC

This incident affected: VoIP || Interconnect (France).