We are currently experiencing an incident affecting our VoIP offering.
Please find the details of this incident below : Start time : 13/09/2026 20:00 UTC Impacted Service(s) : Call routing is affected due to a wrong file received from a third-party operator on the APNF side. Customers Impact : Customers may experience call routing failures or misrouted calls for numbers affected. Root Cause : This incident is caused by our Provider. Ongoing Actions : Our teams are working with the relevant parties to restore normal call routing as quickly as possible. The expected resolution date is 21/09/2026.
We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.
Posted Sep 16, 2026 - 13:14 UTC
This incident affects: VoIP || Interconnect (France).