[Global][Domains] - Domains Name incident notification on .SO

Incident Report for Web Cloud

Investigating

We are currently experiencing an incident affecting our Domains, customers in the impacted zone are unable to perform some tasks.

Here is detail for this incident :
Start time : 01/04/2025 15:45 UTC
Impacted Service(s) : Multiple operations (Registration, Renew, Transfer, Restore, Delete) are temporarily unavailable for .SO domains.
Customers Impact : Customers are temporarily unable to perform multiple operations (Registration, Renew, Transfer, Restore, Delete).
Please note that websites are still available.
Unfortunately, customers who want to renew their .SO domain name after the expiration date is already passed will have their websites unavailable.
Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.

Our teams are fully engaged and working to resolve the issue as quickly as possible. We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.

Posted Apr 01, 2025 - 15:53 UTC

This incident affects: Domains || Domains Name (Registration, Renew, Transfer, Restore, Delete).