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[GRA3][Web Cloud] - Zimbra Mailbox 10 incident notification.
Incident
Report for Web Cloud
Resolved
We would like to inform you that the incident on Zimbra offer has now been resolved.
Here is detail for this incident :
Start time : 26/06/2025 05:01 UTC
End time : 26/06/2025 09:17 UTC
Root Cause : This incident was caused by a network equipment issue.
We thank you for your understanding and patience throughout this incident.
Here is detail for this incident :
Start time : 26/06/2025 05:01 UTC
End time : 26/06/2025 09:17 UTC
Root Cause : This incident was caused by a network equipment issue.
We thank you for your understanding and patience throughout this incident.
Update
We would like to inform you that the incident on Zimbra offer has now been resolved.
Here is detail for this incident :
Start time : 26/06/2025 05:01 UTC
End time : 26/06/2025 09:17 UTC
Root Cause : This incident was caused by a network equipment issue.
We thank you for your understanding and patience throughout this incident.
Here is detail for this incident :
Start time : 26/06/2025 05:01 UTC
End time : 26/06/2025 09:17 UTC
Root Cause : This incident was caused by a network equipment issue.
We thank you for your understanding and patience throughout this incident.
Update
The incident is still ongoing. Please be assured that we are doing everything possible to resolve this situation as quickly as possible.
As soon as the situation evolves or the incident is resolved, we will keep you informed.
Thank you for your understanding
As soon as the situation evolves or the incident is resolved, we will keep you informed.
Thank you for your understanding
Update
The incident is still ongoing. We would like to assure you that we are doing our utmost to resolve this situation as quickly as possible.
As soon as the situation evolves or the incident is resolved, we will keep you informed.
Thank you for your understanding
As soon as the situation evolves or the incident is resolved, we will keep you informed.
Thank you for your understanding
Identified
We are currently experiencing an incident affecting our Zimbra offer in the specific Mailstore10 which is causing temporary unavailablity.
Here is detail for this incident :
Start time : 26/06/2025 05:01 UTC
Service Impact : Mailstore10 is unreachable.
Customers Impact : Users cannot log in to their email addresses, whether via webmail or a heavy mail client,they cannot send or receive emails.
Emails received during the incident will be stored and delivered after the incident is resolved.
Ongoing Actions : Our team is actively working to resolve the incident and restore the service as quickly as possible.
We will keep you informed of the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Here is detail for this incident :
Start time : 26/06/2025 05:01 UTC
Service Impact : Mailstore10 is unreachable.
Customers Impact : Users cannot log in to their email addresses, whether via webmail or a heavy mail client,they cannot send or receive emails.
Emails received during the incident will be stored and delivered after the incident is resolved.
Ongoing Actions : Our team is actively working to resolve the incident and restore the service as quickly as possible.
We will keep you informed of the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Investigating
We are currently experiencing an event affecting our Zimbra offer in the specific Mailstore 10. .
Start time : 26/06/2025 05:01 UTC
Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.
We apologize for any inconvenience caused and appreciate your understanding.
Start time : 26/06/2025 05:01 UTC
Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.
We apologize for any inconvenience caused and appreciate your understanding.
This incident affected: Collaborative solutions || Zimbra (Web Access).