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[GRA2][Collaborative solutions] - Filerz164 incident notification
Incident
Report for Web Cloud
Resolved
We are pleased to inform you that the incident affecting our Collaborative solutions has been resolved.
Start time : 06/12/2025 05:23 UTC
End time : 06/12/2025 06:45 UTC
Root Cause : This incident was caused by a hardware issue.
We apologize for any inconvenience caused and appreciate your understanding.
Start time : 06/12/2025 05:23 UTC
End time : 06/12/2025 06:45 UTC
Root Cause : This incident was caused by a hardware issue.
We apologize for any inconvenience caused and appreciate your understanding.
Identified
We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Collaborative solutions offer on the specific GRA 2 region.
Here are some supplementary details :
Start time : 06/12/2025 05:23 UTC
Impacted Service(s) : The MX Plan service is temporarily unavailable on File server 164.
Customers Impact : Some customers are currently experiencing temporary disruptions accessing webmail through both the web interface and desktop clients. Sent and received emails are temporarily unavailable but will be delivered once the incident is resolved.
Root Cause : This incident is caused by a hardware issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Here are some supplementary details :
Start time : 06/12/2025 05:23 UTC
Impacted Service(s) : The MX Plan service is temporarily unavailable on File server 164.
Customers Impact : Some customers are currently experiencing temporary disruptions accessing webmail through both the web interface and desktop clients. Sent and received emails are temporarily unavailable but will be delivered once the incident is resolved.
Root Cause : This incident is caused by a hardware issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
This incident affected: Collaborative solutions || MX Plan (Reception, Delivery email, Mailbox Access, Redirection, Webmail).