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[EU][Collaborative solutions] - Zimbra incident notification
Incident
Report for Web Cloud
Resolved
We are pleased to inform you that the incident affecting our Collaborative solutions offer on the mailstore34 (Zimbra) has been resolved.
Start time : 19/10/2025 14:11 UTC
End time : 19/10/2025 21:20 UTC
Root Cause : This incident was caused by a hardware issue.
We apologize for any inconvenience caused and appreciate your understanding.
Start time : 19/10/2025 14:11 UTC
End time : 19/10/2025 21:20 UTC
Root Cause : This incident was caused by a hardware issue.
We apologize for any inconvenience caused and appreciate your understanding.
Update
We have new information regarding the incident that affected your service(s).
Please find below an update on the situation:
Update : Our technical team is continuing to work on a solution to the issue affecting our Collaborative solutions offer on the mailstore34 (Zimbra)
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Please find below an update on the situation:
Update : Our technical team is continuing to work on a solution to the issue affecting our Collaborative solutions offer on the mailstore34 (Zimbra)
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Identified
We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Collaborative solutions offer on the mailstore34 (Zimbra)
Here are some supplementary details :
Start time : 19/10/2025 14:11 UTC
Impacted Service(s) : Zimbra mailstore34 is temporarily unavailable.
Customers Impact : Some customers are temporarily unable to access their mailboxes (Zimbra).
Root Cause : This incident is caused by a hardware issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Here are some supplementary details :
Start time : 19/10/2025 14:11 UTC
Impacted Service(s) : Zimbra mailstore34 is temporarily unavailable.
Customers Impact : Some customers are temporarily unable to access their mailboxes (Zimbra).
Root Cause : This incident is caused by a hardware issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Investigating
We are currently experiencing an event affecting our Collaborative solutions offer.
Start time : 19/10/2025 14:11 UTC
Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.
We apologize for any inconvenience caused and appreciate your understanding.
Start time : 19/10/2025 14:11 UTC
Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.
We apologize for any inconvenience caused and appreciate your understanding.
This incident affected: Collaborative solutions || Zimbra (Web Access).