Start time : 01/11/2024 11:20 UTC End time : 01/11/2024 13:20 UTC Root cause : Hosts were overloaded by VMs.
We would like to inform you that the incident have been resolved and the situation is back to normal.
We thank you for your understanding and patience throughout this incident
Posted Nov 01, 2024 - 14:16 UTC
Monitoring
A fix has been implemented and we are monitoring the results.
Posted Nov 01, 2024 - 13:41 UTC
Identified
The issue has been identified and a fix is being implemented.
Posted Nov 01, 2024 - 13:26 UTC
Investigating
An incident is in progress on our WebHosting offer.
Please be aware that this is currently affecting the latency.
Here is detail for this incident :
Start time : 01/11/2024 11:20 UTC Service impact : Websites slowness is observed on cluster024. Ongoing actions : Our technical teams are investigating the issue.
Update will be posted as significant progress is made.
Our teams are fully mobilized and we will keep you informed of developments and the resolution of the incident.
We apologize for the inconvenience and thank you for your understanding.
Posted Nov 01, 2024 - 13:12 UTC
This incident affected: Web Hosting || Datacenter GRA (Cluster024).