[GRA][Web Hosting] - Filerz 2177 cluster128 incident notification

Incident Report for Web Cloud

Resolved

We are pleased to inform you that the incident affecting our Web Hosting has been resolved.

Start time : 12/04/2026 06:44 UTC
End time : 12/04/2026 08:02 UTC
Root Cause : This incident was caused by a software issue.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Apr 12, 2026 - 08:09 UTC

Identified

We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Web Hosting offer.

Here are some supplementary details :

Start time : 12/04/2026 06:44 UTC
Impacted Service(s) : Filerz 2177 is unreachable on Web Hosting cluster128.
Customers Impact : Customers may experience temporary unavailability due to an issue affecting the hosting server.
Root Cause : This incident is caused by a software issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Apr 12, 2026 - 07:35 UTC

Investigating

We are currently investigating an incident affecting our Web Hosting offering, which is causing temporary availability issue in the cluster128

Here are some supplementary details :

Start time : 12/04/2026 06:44 UTC
Impacted Service(s) : Filerz 2177 is unreachable on Web Hosting cluster128.
Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Apr 12, 2026 - 07:32 UTC

This incident affected: Web Hosting || Datacenter GRA (Cluster128).