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- Operational
- Degraded performance
- Partial Outage
- Major Outage
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[CA][Web Hosting] - Sharedsql incident notification
Incident
Report for Web Cloud
Resolved
We had incident affecting our Web Hosting offering, which has causing temporary availability issue for sharedsql002.ca001, that is now resolved.
Here are some supplementary details :
Start time : 22/01/2026 14:42 UTC
Start time : 22/01/2026 14:48 UTC
Impacted Service(s) : sharedsql002.ca001 are temporarily unavailable.
Customers Impact : Customers were temporarily unable to access their databases.
Root Cause : This incident is caused by a hardware issue.
We apologize for any inconvenience caused and appreciate your understanding.
Here are some supplementary details :
Start time : 22/01/2026 14:42 UTC
Start time : 22/01/2026 14:48 UTC
Impacted Service(s) : sharedsql002.ca001 are temporarily unavailable.
Customers Impact : Customers were temporarily unable to access their databases.
Root Cause : This incident is caused by a hardware issue.
We apologize for any inconvenience caused and appreciate your understanding.
This incident affected: Databases || CloudDB BHS (ca001).