[GRA][Collaborative solutions] - Mx plan incident notification

Incident Report for Web Cloud

Resolved

We would like to inform you that the incident on our Collaborative solutions offering has now been resolved.

Here is detail for this incident :
Start time : 01/07/2025 09:35 UTC
End time : 01/07/2025 10:20 UTC
Root Cause : This incident was caused by an network equipment issue.

We thank you for your understanding and patience throughout this incident.

Posted Jul 02, 2025 - 09:42 UTC

Monitoring

We have new information regarding the incident that affected your service(s).

Please find below an update on the situation:
Update : Since 10:20 UTC, access to mailboxes is available again.
Ongoing Actions : Our teams are currently monitoring the situation.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.

Posted Jul 01, 2025 - 12:48 UTC

Investigating

We are currently experiencing an incident affecting our Collaborative solutions offering, which is causing temporary availability issues on the Mx plan.

Here is detail for this incident :
Start time : 01/07/2025 09:35 UTC
Impacted Service(s) : Access to mailboxes is temporarily unavailable.
Customers Impact : Some customers may not be able to have access to their mailboxes.
Emails received during the incident will be stored and delivered after the incident is resolved.
Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.

Posted Jul 01, 2025 - 09:58 UTC

This incident affected: Collaborative solutions || MX Plan (Reception, Delivery email, Mailbox Access, Redirection, Webmail, Delivery).