[GRA][Web Hosting] - Cluster121 Incident Notification

Incident Report for Web Cloud

Identified

We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Web Hosting offer on the specific GRA region.

Here are some supplementary details :

Start time : 31/07/2026 06:00 UTC
Impacted Service(s) : Increased latency has been observed when displaying logs and domain statistics in Cluster121.
Customers Impact : Customers are temporarily experiencing slowness when accessing their website statistics in Cluster121.
Root Cause : This incident is caused by a software issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Jul 31, 2026 - 12:50 UTC

Investigating

We are currently investigating an incident affecting our Web Hosting offering, which is causing temporary latency issue in the GRA region.

Here are some supplementary details :

Start time : 31/07/2026 06:00 UTC
Impacted Service(s) : Increased latency has been observed when displaying logs and domain statistics in Cluster121.
Customers Impact : Customers are temporarily experiencing slowness when accessing their website statistics in Cluster121.
Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Jul 31, 2026 - 10:42 UTC

This incident affects: Web Hosting || Datacenter GRA (Cluster121).