[GRA][Web Hosting] - Cluster120/126/131 incident notification

Incident Report for Web Cloud

Resolved

We would like to inform you that the incident affecting our Web Hosting offering has now been resolved.

Please find the details of this incident below :

Start time : 26/10/2026 14:10 UTC
End time : 26/10/2026 15:00 UTC
Impacted Service(s) : Some filerz listed below experienced latency issues :
Filerz66 - Cluster120
Filerz167 - Cluster126
Filerz152 - Cluster126
Filerz1812 - Cluster131
Customers Impact : Customers temporarily experienced latency on their websites hosted on the affected filerz.
Root Cause : This incident was caused by a hardware issue.

We thank you for your understanding and patience throughout this incident.

Posted Oct 26, 2026 - 16:12 UTC

Investigating

We are currently experiencing an incident affecting our Web Hosting offering, which is causing temporary latency issues in the GRA region.

Please find the details of this incident below :

Start time : 26/10/2026 14:10 UTC
Impacted Service(s) : Some filerz listed below are experiencing latency issues :
Filerz66 - Cluster120
Filerz167 - Cluster126
Filerz152 - Cluster126
Filerz1812 - Cluster131
Customers Impact : Customers are temporarily experiencing latency on their websites hosted on the affected filerz.
Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.

Posted Oct 26, 2026 - 14:33 UTC

This incident affected: Web Hosting || Datacenter GRA (Cluster120, Cluster126, Cluster131).