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[GRA][Web-Databases] - CloudDB - SharedSQL incident notification
Incident
Report for Web Cloud
Resolved
We are pleased to inform you that the incident affecting our Web-Databases offering has been resolved.
Start time : 25/06/2026 18:51 UTC
End time : 26/06/2026 06:30 UTC
Root Cause : A service disruption occurred due to an unexpected underlying infrastructure malfunction.
We apologize for any inconvenience caused and appreciate your understanding.
Start time : 25/06/2026 18:51 UTC
End time : 26/06/2026 06:30 UTC
Root Cause : A service disruption occurred due to an unexpected underlying infrastructure malfunction.
We apologize for any inconvenience caused and appreciate your understanding.
Update
We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Web-Databases offer.
Here are some supplementary details :
Start time : 25/06/2026 18:51 UTC
Impacted Service(s) : clouddb062.eu012 - clouddb071.eu010 and sharedsql009.eu011 - sharedsql003.eu007 are temporarily unavailable.
Customers Impact : Some customers are temporarily unable to access their databases hosted on the specified clouddb and sharedsql.
Root Cause : A service disruption occurred due to an unexpected underlying infrastructure malfunction.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Here are some supplementary details :
Start time : 25/06/2026 18:51 UTC
Impacted Service(s) : clouddb062.eu012 - clouddb071.eu010 and sharedsql009.eu011 - sharedsql003.eu007 are temporarily unavailable.
Customers Impact : Some customers are temporarily unable to access their databases hosted on the specified clouddb and sharedsql.
Root Cause : A service disruption occurred due to an unexpected underlying infrastructure malfunction.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Update
We are continuing to work on a fix for this issue.
Identified
We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Web-Databases offer.
Here are some supplementary details :
Start time : 25/06/2026 18:51 UTC
Impacted Service(s) : clouddb062.eu012 - clouddb071.eu010 and sharedsql009.eu011 - sharedsql003.eu007 are temporarily unavailable.
Customers Impact : Some customers are temporarily unable to access their databases hosted on the specified clouddb and sharedsql.
Root Cause : A service disruption occurred due to an unexpected underlying infrastructure malfunction.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Here are some supplementary details :
Start time : 25/06/2026 18:51 UTC
Impacted Service(s) : clouddb062.eu012 - clouddb071.eu010 and sharedsql009.eu011 - sharedsql003.eu007 are temporarily unavailable.
Customers Impact : Some customers are temporarily unable to access their databases hosted on the specified clouddb and sharedsql.
Root Cause : A service disruption occurred due to an unexpected underlying infrastructure malfunction.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
This incident affected: Web Hosting || Databases GRA (eu007, eu011) and Databases || CloudDB GRA (eu010, eu012).