[GRA][Web Hosting] - Cluster 106 Incident Notification

Incident Report for Web Cloud

Resolved

We are pleased to inform you that the incident affecting Web Hosting offering has been resolved.

Start time : 24/06/2026 10:00 UTC
End time : 24/06/2026 11:30 UTC
Root Cause : This incident was caused by a hardware issue.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Jun 24, 2026 - 14:14 UTC

Monitoring

Service has been fully restored since 24/06/2026 11:30 UTC. Monitoring remains active to ensure long-term stability.

Here are some supplementary details :

Start time : 24/06/2026 10:00 UTC
Impacted Service(s) : Slowness on Cluster 106.
Customers Impact : Some customers hosted on Cluster 106 may face slowness.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Jun 24, 2026 - 12:03 UTC

Investigating

We are currently investigating an incident affecting our Web Hosting offering, which is causing temporary latency issues on the Cluster 106 in GRA region.

Here are some supplementary details :

Start time : 24/06/2026 10:00 UTC
Impacted Service(s) : Slowness on Cluster 106.
Customers Impact : Some customers hosted on Cluster 106 may face slowness.
Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Jun 24, 2026 - 11:02 UTC

This incident affected: Web Hosting || Datacenter GRA (Cluster106).