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- Major Outage
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[GLOBAL][VoIP] - Softcall incident notification
Incident
Report for Web Cloud
Resolved
We are pleased to inform you that the incident affecting our VoIP offering has been resolved.
Start time : 16/07/2026 10:00 UTC
End time : 12/08/2026 21:30 UTC
Root Cause : This incident was caused by our provider.
We apologize for any inconvenience caused and appreciate your understanding.
Start time : 16/07/2026 10:00 UTC
End time : 12/08/2026 21:30 UTC
Root Cause : This incident was caused by our provider.
We apologize for any inconvenience caused and appreciate your understanding.
Identified
We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our VoIP offer on the specific global region.
Here are some supplementary details :
Start time : 16/07/2026 10:00 UTC
Impacted Service(s) : Calls made via Softcall may not go through.
Customers Impact : Customers trying to call via Softcall may not get through.
Root Cause : This incident is caused by our provider.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Here are some supplementary details :
Start time : 16/07/2026 10:00 UTC
Impacted Service(s) : Calls made via Softcall may not go through.
Customers Impact : Customers trying to call via Softcall may not get through.
Root Cause : This incident is caused by our provider.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
This incident affected: VoIP || Telephony (Softcall).