[FR][VoIP] - Softcall incident notification

Incident Report for Web Cloud

Resolved

We are pleased to inform you that the incident affecting our Softcall offering has been resolved.

Start time : 07/07/2026 01:00 UTC
End time : 07/07/2026 07:10 UTC
Impacted Service(s) : Softcall was temporarily facing perturbations.
Customers Impact : Customers were temporarily unable to save their SIP lines on Softcall.
Also, customers have faced perturbations on their incoming and outgoing calls.
Root Cause : This incident was caused by a software issue.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Jul 07, 2026 - 16:05 UTC

Monitoring

Service has been fully restored since 07/07/2026 07:10 UTC. Monitoring remains active to ensure long-term stability.

Here are some supplementary details :

Start time : 07/07/2026 01:00 UTC
Impacted Service(s) : Softcall was temporarily facing perturbations.
Customers Impact : Customers were temporarily unable to save their SIP lines on Softcall.
Also, customers have faced perturbations on their incoming and outgoing calls.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Jul 07, 2026 - 07:33 UTC

Investigating

We are currently investigating an incident affecting our VoIP offering, which is causing temporary issue in the FR region.

Here are some supplementary details :

Start time : 07/07/2026 01:00 UTC
Impacted Service(s) : Softcall is temporarily facing perturbations.
Customers Impact : Customers are temporarily unable to save their SIP lines on Softcall.
Also, customers can face perturbations on their incoming and outgoing calls.
Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Jul 07, 2026 - 07:25 UTC

This incident affected: VoIP || Telephony (Softcall).