Resolved
We are pleased to inform you that the incident affecting our Web Hosting offering has been resolved.
Start time : 04/05/2026 08:00 UTC
End time : 07/05/2026 07:53 UTC
Root Cause : This incident was caused by a software issue.
We apologize for any inconvenience caused and appreciate your understanding.
Posted May 07, 2026 - 08:09 UTC
Investigating
We are currently investigating an incident affecting our Web Hosting offering.
Please find the details of this incident below :
Start time : 04/05/2026 08:00 UTC
Impacted Service(s) : Impossible to attach domain or sub domain on new offers (hosting-startup, hosting-agency, hosting-agency-plus, hosting-agency-max).
Customers Impact : Customers are temporarily unable to attach domains to newly created hosting offers.
Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Posted May 07, 2026 - 07:13 UTC
This incident affected: Web Hosting || Datacenter BHS (Cluster051, Cluster151, Redirect) and Web Hosting || Datacenter GRA (Cluster090, Cluster100, Cluster102, Cluster103, Cluster105, Cluster106, Cluster107, Cluster110, Cluster111, Cluster112, Cluster113, Cluster114, Cluster115, Cluster117, Cluster120, Cluster121, Cluster123, Cluster124, Cluster126, Cluster127, Cluster128, Cluster129, Cluster130, Cluster131, Redirect, Cluster020).