[GLOBAL][Collaborative solutions] - Zimbra incident notification

Incident Report for Web Cloud

Resolved

We would like to inform you that the incident on our Collaborative solutions offering has now been resolved.

Here is detail for this incident :
Start time : 30/07/2025 14:00 UTC
End time : 31/07/2025 08:42 UTC
Root Cause : This incident was caused by a software issue which generated unexpected cluster instability.

We thank you for your understanding and patience throughout this incident.

Posted Jul 31, 2025 - 10:05 UTC

Investigating

We are currently investigating an incident affecting our Collaborative solutions offering, which is causing temporary issue in the zimbra service.

Here are some supplementary details :

Start time : 30/07/2025 14:00 UTC
Impacted Service(s) : Delay in processing actions performed on the customer Manager interface.
Actions such as account creation, modification, deletion, and password changes may be delayed.
Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Jul 31, 2025 - 09:15 UTC

This incident affected: Collaborative solutions || Zimbra (Web Access).